BPM — Business Process Management
Orchestrate your workflows like a perfect symphony
Everyone knows what to do, when to do it, and who's next!
Before & After BPM
😵💫 Before: Chaotic Processes
CS agent: "Let me transfer you to the tech team"
→ Sends email to tech team...
Customer calls back: "Why hasn't anyone contacted me?"
→ Nobody knows where the case is...
"Why was this case forgotten for a week?" 😱
→ Customer is furious, demands cancellation
🌟 Now: Automated Workflows
✅ BPM auto-creates ticket #12345
✅ Auto-assigns to Tech Lead with 2-hour SLA
✅ BPM sends reminder notification
✅ CCs Manager on the case for visibility
✅ "Will replace with new product within 24h"
✅ Auto-updates customer via SMS/Email
processing time
on time
or forgotten
coordination efficiency
Outstanding BPM Features
Workflow Automation
Design automated workflows for any type of request: orders, complaints, technical support, approvals...
SLA Monitoring
Track and ensure every request is handled within committed timeframes. Alerts when deadlines approach.
🟡 Support: 2 cases approaching deadline
🔴 Complaints: 1 case overdue by 30 min
→ Auto-escalate to manager!
Cross-department Coordination
Seamless collaboration between Sales, CS, Technical, and Logistics to handle complex cases efficiently.
Process Performance Analytics
Measure the performance of each process for continuous optimization, reducing processing time and increasing satisfaction.
• Complaint handling: 4h (target: 2h)
• Approval workflow: 30 min (target: 45 min) ✅
→ Need to optimize orders & complaints
Smart Notifications
Intelligent notifications to the right person, at the right time via email, SMS, Slack, Teams...
• 50% SLA time → Reminder
• 90% SLA time → Urgent warning
• Overdue → Escalate to manager
• Completed → Notify stakeholders
Dynamic Forms & Approvals
Create dynamic forms and flexible approval workflows for any request type: leave, purchase, budget, contract...
• $200-$800: Department Manager
• $800-$4,000: Director + Finance
• >$4,000: CEO approval required
→ Auto-routes to the correct approver
AI-Powered Optimization
AI learns from data to suggest process improvements, predict bottlenecks, and optimize resource allocation.
• Auto-assign based on workload & skill
• Detect process anomalies
• Suggest workflow optimizations
• Resource utilization forecasting
B2B Order Processing Workflow
7 automated steps — see how BPM orchestrates the complete process
Order Input
Credit Check
Design Approval
Material Planning
Production
Quality Control
Delivery
Real-time SLA Dashboard
⏰ Today's Dashboard
✅ 95% ComplianceOrder #OH-2024-1156
Customer: ABC Tech Co.Support Ticket #SP-789
Complaint: Defective screenApproval Request #AP-445
Request: Equipment purchase $1,000Leave Request #LV-234
Employee: John SmithSuccess Stories
🏭 Manufacturing Plant "Green Tech"
Complex 15-step production process involving multiple departments, frequently delayed due to miscommunication.
❌ Before BPM:
- • 30% of orders delayed
- • No visibility into bottlenecks
- • Blame game between departments
- • Constant customer complaints
- • Frequent overtime
- • High stress, low morale
✅ After BPM:
- • Only 5% of orders delayed
- • Real-time visibility across all processes
- • Clear accountability at every step
- • 95% customer satisfaction
- • Working regular hours, no OT
- • Positive team spirit
"BPM is like a conductor leading an orchestra. Every department knows exactly what to do, when to do it, and who takes over next. Productivity skyrocketed, stress dropped dramatically!"
— Le Van Tam, Operations Manager🏥 General Hospital "Care Plus"
2,000 patients/day, complex admission-to-discharge process, bottlenecks at imaging and lab tests.
🏥 Patient Journey Automation:
Registration → Triage (15 min SLA) → Doctor consult → Lab/Imaging orders → Results → Treatment plan → Discharge → Follow-up
Key Innovation: Smart scheduling algorithm to optimize lab/imaging slots and predict discharge time.
"Before BPM, patients had to wait 3-4 hours for test results. Now they know exactly when results will be ready, and we can predict discharge time. Both efficiency and patient experience improved significantly!"
— Dr. Pham Thi Lan, Chief Medical OfficerRapid Deployment
Quick Setup Templates
Ready-made workflow template library for every industry, just customize to your needs.
• Complaint & warranty handling
• HR: Recruitment, onboarding
• Procurement: RFQ → PO → Payment
• Custom workflows on request
System Integration
Integrate with all your existing systems: ERP, CRM, Email, Calendar, Slack, Teams...
• Communication: Slack, Teams, Email
• Storage: Google Drive, OneDrive
• Calendar: Google, Outlook
• Custom API endpoints
Change Management
Support your organization in adapting work culture and training employees on new processes.
• Team leader training
• Pilot program with 1 department
• Company-wide rollout plan
• 3-month monitoring & tuning
Integrated Service Packages
BPM is 1 of 4 features in the complete solution suite
Starter
- ✅ BPM: 5 workflow processes
- ✅ CRM: 5,000 customers
- ✅ Omnichannel: 3 integrated channels
- ✅ Chatbot: 1,000 knowledge points
- ✅ Basic setup & training
Professional
- ✅ BPM: Unlimited workflows
- ✅ CRM: Unlimited customers
- ✅ Omnichannel: 7 unlimited channels
- ✅ Chatbot: Advanced AI unlimited
- ✅ Detailed analytics & reports
Enterprise
- ✅ BPM: Complex enterprise workflows
- ✅ CRM: Advanced customization
- ✅ Omnichannel: Custom integrations
- ✅ Chatbot: Industry-specific AI
- ✅ Dedicated account manager
🎯 Why Choose the Integrated Suite? BPM manages processes, CRM provides customer data, Omnichannel captures touchpoints, Chatbot automates interactions — creating a complete ecosystem!
🚀 Ready to Orchestrate Your Workflows?
Free 14-Day Trial
🎯 Our Commitment
• Reduce case processing time by 50% or your money back
• 95% SLA compliance or free re-setup
• 100% safe migration from legacy systems
